– The goal was to equip high-school teachers with first-hand information that they can transfer to their students, who may choose a career in the service industry later. Teachers were informed by company trainers. They heard about expected behaviour in a working environment in the sector, competencies expected in the sector, and conflict management. Teachers also participated in exercises to learn how to communicate online with people from different cultures who speak different native languages. Working in the sector requires a wide range of competencies, including communication skills, the ability to adapt to changes in the online working environment, or the ability to assess quality. Young people can capitalise on this knowledge in various areas, as they may have to work with different applications later, and they can learn to select information coming from different sources – explained vice dean Csatár.
He noted that young employees will soon find out that they will have to do project-based activities. Then they will become aware of their strengths, which may help them build a successful career in the industry within a few years.
The Debrecen BSC roundtable will launch programmes for students of BTK and GTK both in Hungarian and in English in the Autumn semester this year, and they will start French-language programmes to inform students about the service industry next year.